In this course, learners will study effective complaint handling. The course is designed to provide the learner with the skills and strategies for managing complaints from patients, service users or relatives effectively and efficiently.
Complaints Handling
£12.00Price
Duration
69 minutes
Who Is This Course Aimed At?
This course is available for everyoneWhat Will I Learn?
By the end of this course, you will be able to:
- Identify the severity and urgency of a complaint
- Explain how to act and respond when receiving a complaint
- Explain the importance of acknowledging and learning from mistakes
- Describe the elements that make up an affective complaint's pathway
- Recognise the potential impact complaints handling can have on an individual
- Outline some of the options available to support staff who regularly handle complaints